Repair & Resize Policy

Repair Policy

We do offer a free repair service (valid one-time only; per piece). To determine if you qualify for this service, please keep in mind the following guidelines...

  • We stand behind the quality and durability of our products. Jewelry purchased directly from our website/in-person event is warranted for 180 days from the date your order was delivered. If your item was purchased through one of our Retailers, it will be warranted for 90 days from the date of purchase
  • Proof of purchase is required if bought through one of our Retailers
  • Customers must obtain a Repair Authorization Number (RA #) Please contact us at service@shopcajunheritage.com to obtain a repair authorization number
  • Complete the Repair and Resize Form and enclose it with your jewelry. Click here to download the form

    If you meet all the criteria listed above, we will repair it free of charge*. We assess all repairs on a case-by-case basis. Once we have assessed the damages, we will determine if misuse, negligence or poor handling was a factor. Our warranty does not cover damages due to misuse, negligence or poor handling; repair fees will apply. However, if you are open and honest with us about how your item broke, even if it was due to negligence or poor handling, we will consider waiving the repair fee. We understand that things happen; we're all human! We encourage you to include a short description of how your item broke when you email us for an RA #.

    If we determine that the item was damaged due to misuse/negligence, the customer is responsible for shipping costs both ways. If we determine that there was a mistake on our end, we will cover the shipping costs to return the item back to you.

    Customers will be charged a repair fee for any repairs needed after the warranty has expired. The customer will also be responsible for shipping costs both ways. Repair fees will vary depending on what materials need to be repaired/replaced and the time it takes to repair the item. The total cost will be assessed once we receive the item. We will contact you with the total repair cost before any repairs are made.

    *(exclusions apply)

    Resize Policy

    If you purchased an item with a custom size and find that the size does not fit to your liking, you can send it back to us for resizing. All resizing services are charged a flat fee of $10. This fee covers the cost of materials, labor and return shipping. To pay the resize fee, please purchase the "Resizing Service Fee" listing on our website. Please Note: If the cost of additional materials becomes extensive, we will email you a PayPal invoice to cover these overages. We will not begin resizing your item until the total fee has been paid in full.

    IMPORTANT: Repairs/Resizing will not begin until we have received full payment (when applicable). To protect your item during transit, please package your item carefully in a shipping box or bubble mailer. Do not mail any item in a plain letter envelope. Doing so can cause major damage; which is not covered under your warranty. We recommend using a shipping method/carrier that provides tracking information and insurance (USPS, UPS, FedEx). We are not responsible for any packages that are lost or stolen during transit. 

    Please ship your jewelry, along with your completed Repair/Resize Form, to the following address:

    Cajun Heritage Collection
    Attn: Repairs 
    or Attn: Resize  RA # ______
    702 Cleveland Street
    Lafayette, LA 70501

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