Return Policy

Return Policy

Please click here to download a copy of our return form.

For more information regarding our repair and resize policy, please click here. You can download our Repair & Resize Form here.

 

We hope you absolutely love your new jewelry! If for some reason you are not 100% happy with your purchase, you may return it within 7 days from the date you received your order. Please read the following return instructions to make sure your item is eligible for a return. 

  • We only accept returns that are placed through our website or through one of our in-person events. Unfortunately, we do not accept returns for items purchased through one of our retailers. 
  • You will need to obtain a return authorization number prior to returning your item. Please email us at returns@shopcajunheritage.com to obtain a return authorization number.
  • Please complete the return form and place it inside the package. If this is missing, we will not know who to process the return to, and your package will be sent back to the return address provided on the shipping label (return addresses will not be used to process returns). If you need to download our return form, please see the link at the top of this page.
  • All custom orders/sizes, sale items and items purchased during a promotional/holiday sale with a discount greater than 35% off are considered FINAL SALE and cannot be returned.
  • Items must have all tags attached and be in new, unworn condition. If item(s) appear to have been worn or used, a repair and restocking fee will be deducted from your refund.
  • Be sure to include all original packaging and accessories. This includes any jewelry box/bag, package inserts and any other extras. If any package materials are missing upon return, it will be deducted from your refund (this does not apply for partial refunds).
  • All eligible items must be shipped within 7 days from receiving your order to qualify for a refund. Returns post-marked after the 7th day will not be accepted. 
  • We currently do not offer store credit or exchanges at this time. If you are looking to exchange an item, we recommend returning your item and placing another order.


If any returned items do not meet the above criteria, you will be contacted and the items will be returned to you. Please contact us at Returns@shopcajunheritage.com if you have any questions about your return. 

 

Refund & Processing

  • Please allow up to 3 weeks for us to process your return.
  • Refunds will be credited back to your original method of payment, and will post approximately 7-10 days after the date of processing.
  • It may take up to two billing cycles for the credit to appear on your monthly credit card statement. We appreciate your patience!

IMPORTANT: Please package your item carefully and use a padded envelope or small box to protect your item during transit. Do not return items in a plain letter envelope. Doing so could damage the item during transit. We recommend using a shipping method/carrier that provides tracking information and insurance (USPS, UPS, FedEx). We are not responsible for any packages that are lost or stolen during transit. 

Please ship your jewelry, along with your completed Repair/Resize Form, to the following address:

Cajun Heritage Collection
Attn: Returns    RA # _______
702 Cleveland Street 
Lafayette, LA 70501

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